At rokadoctor.com, we strive to provide the best products and services for your Reverse Osmosis (RO) needs. If for any reason you are not satisfied with your purchase, we are here to assist you. This Refund Policy outlines our terms for refunds and returns.

1.Refund Period

We offer 7-10 days refund policy from the date of delivery or service completion. If you are not satisfied with the product or service, please initiate a return or refund request within 7 days.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• Products: The product must be in its original condition, unused, and with all packaging, accessories, and manuals intact.
• Services: If you are unsatisfied with the RO service (installation, repair, or maintenance), please contact us within 7 days of the service. We will review the issue and determine if a refund is applicable based on the nature of the service provided.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [Insert Email Address] or call us at [Insert Phone Number].
2. Provide the order number, product details, and reason for the refund.
3. If applicable, share any photos or videos of the product in question or the service issue.
4. Our team will review your request and guide you through the next steps.

4. Non-Refundable Items and Services

Refunds are not available for the following:

• Products that have been used, damaged, or altered after delivery.
• Services that have already been completed as per the agreed terms (unless the service was not rendered correctly or to your satisfaction).
• Custom orders or special requests that have been fulfilled as per the customer’s specifications.

5. Refund Process

Once your return or refund request is approved, we will process your refund within 7 business days. Refunds will be issued using the same payment method you used for the original purchase. Please note that it may take additional time for your financial institution to process the refund.

6. Shipping Costs

For returns of products, the customer is responsible for any return shipping charges unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over ₹500.

7. Cancellations

If you wish to cancel an order before it is shipped or the service is performed, you may cancel within 24 hours of placing the order for a full refund. After this time, we cannot guarantee cancellation or refund for services already scheduled or products that have already shipped.