At rokadoctor.com ("we," "us," or "our"), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or use our services.

By visiting or using rokadoctor.com, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information Collection

We collect two types of information from users of our website:

a. Personal Information

Personal information is any data that can be used to identify an individual. We may collect the following information about you when you use our website:

Contact information: Name, email address, phone number, mailing address.

Payment details: credit card details, payment details (through a secure payment processor).

Account Information: User name, password, and preferences when creating an account.

Other Information: Any other information you volunteer when contacting us, filling out forms, or making a purchase.

b. Non-personal information

Non-Personal Information may include data that cannot directly identify you. This may include:

Browser type, operating system, and device information.

The IP address.

The pages visited, referring to the URL, and the time spent on the site.

Location data (if you allow location access).

2. How We Use Your Information

We use the records we acquire to:

Provide and improve offerings: To satisfy your orders, provide customer service, and enhance the performance and capability of our Website.

Communication: To ship you updates approximately your orders, promotions, newsletters, and other relevant records associated with your pastimes or our offerings.

Payment processing: To method bills for services and products.

Security: To shield the safety of the Website and save you fraud or misuse.

Personalization: To personalize your revel in on our Website, which includes imparting tailored product pointers.

3. How We Protect Your Information

We enforce industry-standard security features to guard the non-public information you provide to us. These measures consist of encryption, steady sockets layer (SSL) generation, and firewalls. However, please note that no approach of facts transmission over the internet is a hundred% steady, and we can't guarantee absolute safety.

4. Sharing Your Information

We do no longer sell, hire, or percentage your private data with 0.33 parties, except inside the following occasions:

Service Providers: We might also percentage your facts with trusted third-party service providers who assist us in running our Website, processing payments, and fulfilling orders. These 0.33 events are obligated to keep your records private and use it completely to offer services on our behalf.

Legal Compliance: We may additionally expose your records if required through regulation or in reaction to prison approaches, which includes court orders or subpoenas.

Business Transfers: If rokadoctor.Com is concerned in a merger, acquisition, or asset sale, your facts may be transferred as part of that transaction.

5. Cookies and Technologies

We use tracking technologies such as cookies to enhance your experience on our website. Cookies are small data files stored on your device and help us recognize you the next time you visit our website. You can control the cookie setting through your browser, but disabling cookies may affect website functionality.

For more information on how we use cookies, please see our Cookie Policy .

6. Your data protection rights

Depending on your location, you may have the following rights to your personal information.

Options: You can request access to the personal information we hold about you.

Correction: You may request that we correct any inaccurate or incomplete information about you.

Erasure: You may request that we erase your personal information, subject to legal and contractual obligations.

Opting out: You may opt out of receiving marketing communications by following the opt-out instructions contained in the emails we send you.

Data Portability: You may request that we transfer your personal data to another service provider, if applicable.

To exercise your data protection rights, please contact us using the contact details below.

7. Third Edition

Our website may contain links to third party websites. We are not responsible for the privacy policies or content of these websites. We encourage you to review the privacy policy of each website you visit.

8. Children’s Privacy

Our Website isn't intended for youngsters underneath the age of 13, and we do no longer knowingly acquire personal information from youngsters. If we end up aware that we've inadvertently collected data from a toddler under thirteen, we can take steps to delete such information.

9. Changes to This Privacy Policy

We can also replace this Privacy Policy once in a while. Any modifications may be published in this web page with the up to date date. We encourage you to review this Privacy Policy periodically to live informed about how we're protecting your records.

10. Contact Us

If you have got any questions or concerns about this Privacy Policy, or if you wish to exercise any of your statistics safety rights, please touch us at:

Email: rokadoctorsstech@gmail.com

Phone: 9414610953

Address: Jodhpur 342011

Refund Policy

At rokadoctor.com, we strive to provide the best products and services for your Reverse Osmosis (RO) needs. If for any reason you are not satisfied with your purchase, we are here to assist you. This Refund Policy outlines our terms for refunds and returns.

1.Refund Period

We offer a 7-day refund policy from the date of delivery or service completion. If you are not satisfied with the product or service, please initiate a return or refund request within 7 days.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• Products: The product must be in its original condition, unused, and with all packaging, accessories, and manuals intact.
• Services: If you are unsatisfied with the RO service (installation, repair, or maintenance), please contact us within 7 days of the service. We will review the issue and determine if a refund is applicable based on the nature of the service provided.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [Insert Email Address] or call us at [Insert Phone Number].
2. Provide the order number, product details, and reason for the refund.
3. If applicable, share any photos or videos of the product in question or the service issue.
4. Our team will review your request and guide you through the next steps.

4. Non-Refundable Items and Services

Refunds are not available for the following:

• Products that have been used, damaged, or altered after delivery.
• Services that have already been completed as per the agreed terms (unless the service was not rendered correctly or to your satisfaction).
• Custom orders or special requests that have been fulfilled as per the customer’s specifications.

5. Refund Process

Once your return or refund request is approved, we will process your refund within 7 business days. Refunds will be issued using the same payment method you used for the original purchase. Please note that it may take additional time for your financial institution to process the refund.

6. Shipping Costs

For returns of products, the customer is responsible for any return shipping charges unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over ₹500.

7. Cancellations

If you wish to cancel an order before it is shipped or the service is performed, you may cancel within 24 hours of placing the order for a full refund. After this time, we cannot guarantee cancellation or refund for services already scheduled or products that have already shipped.